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Flor & Associates Insurance Agency

4.9

Based on 58 reviews

Katherine Barker

22:20 17 Nov 21

I had one of the most pleasant phone calls with Jesse. He knew I was short on time but he still provided the most professional service I could have asked for. He offered me a call back with a quote and he was able to deliver. His positive attitude attention made me feel like a million bucks. I will definitely be referring more people to him. Great job Jesse! Don't loose that customer service charisma you have. -KB-

RTM Admin

17:59 01 Nov 21

This I must share with anyone shopping for insurance.Flor & Associates Insurance has been fulfilling my insurance requirements since 2008 and I’ve yet to be disappointed. Every one of the staff are most polite and helpful beyond expectation.However, KUDOS truly go to David Cruz!He dedicates his sole attention to my insurance needs, patiently takes my questions and answers them promptly, thoroughly, and accurately, thus eliminating any doubt I may have. This guy is a Gem Flor! Hold on to him dearly, as he is an asset to your team! David is exemplary and he ROCKS!Since I’ve been with Flor & Associates Insurance, not once have I thought of looking elsewhere for insurance. Do yourself a favor and get your insurance here. Anywhere else, is a disservice to yourself!

veronica ortega

20:37 28 Oct 21

IM EXTREMELY PLEASED AND HIGHLY RECOMMEND FLOR & ASSOCIATES!! FLOR ANSWERS IN A JIPPY SOMETIMES ALL HOURS OF THE NIGHT. SHE IS VERY ACCESSIBLE WHICH IS VERY IMPORTANT TO ME BECAUSE I LIKE THE ONE ON ONE. NARDA CEBALLOS MAKES MY LIFE SO EASY!!!! SHE IS THE BEST AT TRUE PERSONALIZED CUSTOMER CARE, MAKES YOU FEEL AS IF YOUR THE ONLY ONE. THIS IS A SERVICE THATS DIFFICULT TO FIND WITH TECHNOLOGY TAKING OVER. I GIVE THEM 100 STARS!!!

Jesse Sanchez

23:22 27 Oct 21

I've been working closely with Jessica on my insurance needs and she is outstanding! She helped me with my home insurance a few months back and this time around she assisted me with insuring my vehicles. Jessica goes above and beyond to make sure that I get the best prices and coverage for my home and vehicles. 100% pleased with Jessica's service and professionalism!

Richie Olivas

22:01 27 Oct 21

Jessica Gomez helped me find a great rate on my car insurance where other places where trying to charge me max price.

Samuel Herndon

14:11 20 Oct 21

Flor and her team took the time to go over my life insurance and helped me understand the things that I didn't. Flor and her team really made me at ease with my life and auto insurance. This is what I call El Paso strong!!

Ruby Villagrana

21:57 11 Oct 21

Dawna was awesome in helping me out!! Amazing service!!!

ENRIQUE PEREZ

15:17 27 Apr 21

Jessica ;Thank you for an Excellent Customer Service Experience , you found me the perfect Home , Auto and Motorcycle Insurance Policy . You are very Professional and you answered all my questions . Flor and Associates thank you and you should have more associates like Jessica . Great Job.

Angela Lourenco

23:13 05 Jan 21

I worked with Michelle and she helped me get the insurance I needed for our small business. I really appreciate her patience and attention to detail! Thank you so much!

Dino Novella

19:48 02 Dec 20

Jessica was amazing and gave me the best service I could ask for. I was looking for commercial insurance and was having difficulties getting quotes from other companies. Jessica worked tirelessly to find the right coverage for me while being patient with all my questions and concerns.Every company should strive to be like Flor & Associates!!! The reviews and ratings don't lie. From the receptionist to all the other staff members...thank you for your help!

Angela Richards

15:28 24 Oct 20

Flor & Associates helped me when I had no clue. I sent the insurance requirements, and They got our company everything we needed. Thank you!

Seth Larsen

19:06 28 Aug 20

Outstanding agency and so helpful!!

Suzanne Leon

22:02 24 Jul 20

We have our home, auto and business insurance with Flor and Associates. Michelle Anaya provides EXCEPTIONAL customer service and is a great asset to the agency. She will work tirelessly on your behalf. Highly, highly recommended!

Jake Cardona

16:27 22 Jul 20

Patricia Morales is amazing! She helped me save $106 on my auto insurance. For my home insurance, she was able to get me better coverage for only a few dollars more a month, but extremely worth it. Her customer service is excellent. She is very responsive and PRO-ACTIVE, which I really appreciate in an agent! Currently in the process of getting whole life insurance. If I could give Patricia Morales and Flor & Associates Insurance Agency 6 stars, I would.

Lucy Martinez

21:27 14 May 20

I very highly recommend. :)

Ginger Boreyko

21:19 26 Sep 19

When I need anything, they are very prompt in facilitating what I need immediately and accurately! Highly recommend Flor & Associates Insurance Agency

Greg Barcenas

19:16 09 Mar 19

Flor and the team are great always help out and above and beyond to make sure our company is covered and receiving the best service we can Silvia,Monica and of course Flor are great and friendly highly recommend

Ruben Aguirre

20:48 11 Feb 19

Flor and her staff go above and beyond for their customers. We have gotten multiple types of insurance from Flor Insurance. They are always competitive on pricing and better than anyone at customer service. I've noticed that Flor also continually invests in training her staff so you aren't dealing with someone who is just pushing insurance on you, but actually going out of their to only recommend what is best suited for your needs and those of your business. I recommend you reach out to them next time you need a quote.

Mohamed Guenena

03:10 16 Jan 19

When I first used them to apply for insurance they messed up my application so bad by stating I am a US citizen which I was not. It took me about 6 months back and forth with the market place until we finally fixed that. I almost lost my insurance because of that. When I was ready to cancel the insurance a year later to switch to another plan I was mistakenly told that If i don't renew the insurance it will cancel on its own which was wrong because it automatically renewed and now I have 2 active insurances. Really bad customer service from their end. Even though the agents are nice and friendly, they really don't know their game. Wouldn't recommend this place.

Quality Builders

20:54 09 Jan 19

Great service. Very professional, I recommended Flor and associates to anyone who needs a breath of fresh air. True customer service at its finest.

Tamara Gastelum

19:09 11 Oct 18

Thank you Flor & Associates for assisting me with getting my business covered! The process was way easier and faster than I had anticipated. Ashleigh very helpful and was able to answer all my questions :) Great customer service and highly recommend this company!

S E TRUCKING

20:21 27 Feb 18

They the best at what they do. I will say that I am a truck driver with my own trucking company in business for 2years and I don't feel the need to look somewhere else for the service they offer for trucking industry is good fast and very very friendly. I definitely will recommend this agency for any one in trucking.

Joan Ford

22:04 26 Jan 18

BRENDA was AWESOME. She was so helpful in getting us insurance for our son who is in the military stationed in Texas. She put us at ease and made the whole process easy. The office is very lucky to have her. Big Thank you again to Brenda for all the help you have give us. Much appreciated.

Efrain Porras

00:59 08 Dec 17

Lucy Guerrero has been an outstanding agent to work with. Lucy gave us the help and attention we needed when we had a claim that was complicated, she was knowledgeable and took the time to talk and answer all our questions and our doubts. Thank you Lucy for doing a great job you are the best. Thank you Flor and associates for working with us.

Diana Jurado

00:25 21 Sep 17

I highly recommend them, only worked with them for one year and Lucy Guerrero has been very helpful with trucking insurance! I will continue to work with them.

Marisol Torres

17:30 30 Jan 17

Flor & Associates has great service and they treat you like family. If you're shopping around, look no further. You will be so happy with them! Denise and Flor and all staff is amazing! Highly recommend! : )

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30 years of experience and excellence.

Our team of industry professionals will provide you with quick service and personalized care. You aren’t just a number to us, but a name and face. Our team of professional agents are friendly, are driven, and specialize in their area of insurance. Whether you are looking for personal or business insurance, we are able to give you specific and personalized options that fit your budget. Read More

Call us at 915-996-9799

We are about earning your trust.

When you purchase insurance, you’re buying a promise — that we will be there for you through the celebrations and the storms of life. At Flor Insurance Group LLC, our highest values are honesty, excellence, and trust, and these values drive everything we do.

our benefits / services

Our highest values are honesty, excellence, and trust, and these values drive everything we do.

Personal

With personal insurance, you can rest assured that your assets are covered.

Commercial

Finding the right coverage for a business is time-consuming — let us do the heavy lifting for you.

Transportation

We understand the unique needs of transportation insurance. Whether an owner-operator or a large fleet, we can customize your insurance to meet your needs.

Life and health

Make sure that you and the people most important to you are taken care of. We’ll help you find everything you need to keep your family secure.

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We get it — life happens. That’s why we’ve gathered some of the most commonly needed contact information here for your convenience.

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